Accessibility statement

We want medishelf.co and the Medishelf app to be usable by everyone, including people who use assistive technology. Accessibility is considered when we design new features, not bolted on afterwards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. This standard underpins accessibility laws such as the ADA in the USA, the Equality Act in the UK, the European Accessibility Act and the Disability Discrimination Act in Australia.

We consider the website and app partially conformant: most content meets the standard, and the known gaps are listed below.

• Semantic HTML with a single H1 per page, logical heading order and labelled landmarks.
• Keyboard-first POS: search, add-to-cart and checkout work entirely from the keyboard.
• Visible focus outlines on buttons, links and form fields.
• Text and interactive elements designed to meet AA colour-contrast ratios.
• Form fields with programmatic labels and clear error messages.
• Accordions and menus that expose their open/closed state to screen readers.
• Layouts that reflow on small screens and remain usable at 200% zoom.
• Animations disabled automatically when 'reduce motion' is set in your operating system.

We're honest about where we fall short today and are working to fix:

• Some product screenshots and illustrations on marketing pages have brief alternative text rather than full descriptions of every on-screen detail.
• Complex report charts in the app may be hard to interpret with a screen reader; the same figures are available in exportable tables.
• Downloadable PDF reports are not yet fully tagged for assistive technology; CSV exports are available as an alternative.

We check new pages and features with automated tools (such as Lighthouse and axe), manual keyboard-only testing, and screen readers including VoiceOver on macOS and iOS. Accessibility issues are tracked and prioritised alongside other bugs.

If something on our website or in the app is hard to use, please tell us. Email support@medishelf.co with the page address and a short description of the problem. We aim to reply within 2 business days and, where we can't fix something quickly, to give you the information in another format.